Faqs
Welcome to the Fravu FAQ page! Here, we address common questions to help you make the most of your shopping and product experience.
Ordering & Shipping
Where can I buy Fravu jackets?
Fravu jackets are available exclusively on our official website and select retail partners. Visit our online store for the latest styles and collections.
How long does delivery take?
Delivery typically takes 5-7 business days within [your primary shipping region] and 10-15 business days for international orders. Estimated delivery dates are provided at checkout.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email to monitor its journey.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other payment options depending on your location.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I initiate a return or exchange?
Contact our Customer Support Team at [insert email/phone]. They’ll guide you through the process and provide a return shipping label if applicable.
Are returns free?
Returns are free within [your primary shipping region]. For international returns, shipping costs may apply.
Product Information
How do I know which size to order?
Refer to our detailed Size Guide available on every product page. If you’re unsure, feel free to reach out to our team for personalized sizing advice.
Are your jackets waterproof?
Our jackets are water-resistant, designed to repel light rain and snow. For prolonged exposure to wet conditions, we recommend applying a waterproof spray.
What materials are used in Fravu jackets?
We use high-quality materials such as synthetic insulation, down filling, durable water-repellent fabrics, and faux fur trims, depending on the jacket model. Specific details are listed on each product page.
How should I care for my jacket?
Follow the care instructions included with your jacket. You can also visit our Care & Instructions page for detailed guidance.
Contact Us
You can contact us at support@fravu.shop. Our team is available Monday to Friday, 9:00 AM to 5:00 PM(PST)